Refund Policy

Refund policy

We're sure you're going to love your new COOK EAT SLOVENIA products, but if you unpack it and find out that it somehow does not meet your expectations and it isn’t right for you, you should send us an email to info@culinaryslovenia.com immediately, so we can check and authorize the return.

You have 14 days from the delivery date to inform us about your order cancellation and 30 days to bring your return to the post (it needs to be postmarked within these 30 days).

 

Return

If you decide to return the purchased products, send us an email at info@culinaryslovenia.com and send your items to:

 

MISON d.o.o., so.p.

Polanškova ulica 6

1231 Ljubljana Črnuče

Slovenia

 

• Products must be unused, undamaged and in the original packaging.
• We only offer refunds onto the original payment method used to make the order. Depending on the original payment it may take up to a few weeks to see the refund on your account.
• Exchanges are not part of our returns policy.
• Attach the original invoice.
• The refund’s amount does not include shipping costs or customs fees from the vendor to the customer and from the customer to the vendor.
• If the product has been purchased from an authorized retailer, it is necessary to return it directly to the retailer.
• The refund policy is not applicable to used or washed items.

Please note that MISON cannot be held responsible for returns made without prior authorization from our Team.

In order to proceed with your return, please send an email to info@culinaryslovenia.com

 

Refund Process

As long as the products have not been used, we will issue a full refund in 7 days once the item has arrived safely to MISON warehouse. Please note that the cost of return will need to be covered by the customer, as MISON does not offer free returns.

MISON cannot be held responsible for any returns that are lost in the post, so we strongly recommend using a tracking code service when posting returns.

 

 

Arrived damaged?

In an unlikely event that you receive a flawed or damaged product, please send us an email at info@culinaryslovenia with images documenting the flaw you discovered within 7 working days after the delivery date.

Please do not send any damaged products back to us, but send an email with images and we will review them and approve a free replacement if eligible.